Neobet places the highest priority on protecting the personal information of users in Bangladesh. Read this policy to understand how we collect, use, and safeguard your data.
When you register on the neobet platform, we collect your name, date of birth, mobile number, and email address. National ID or other government-issued identification may also be required for account verification. During financial transactions, your mobile banking number (Mobile Pay, Nagad, Rocket, etc.) and BDT deposit or withdrawal details are recorded. Technical information including your device type, operating system, browser version, and IP address is logged automatically. Your activity on the platform — such as pages visited, bets placed, and login timestamps — is also recorded.
Your browsing preferences and session data are collected through cookies and similar technologies to make future visits smoother. When you contact customer support, the contents of those conversations are securely stored so we can serve you better in the future. We never collect or store your bank password or PIN, and we will never ask for that kind of information.
The information we collect is used primarily to manage your account and ensure secure transactions. By analyzing your betting activity history, neobet tailors more relevant offers and bonus recommendations for you. Technical data helps us quickly identify and resolve platform issues, keeping your experience seamless. Login activity is monitored to prevent fraud and maintain account security. As part of our responsible gaming commitment, usage patterns are tracked and users are offered guidance when needed.
Some data is also used to meet applicable legal obligations and satisfy regulatory requirements. Important service-related notifications are sent to your mobile number, and your consent is obtained before any marketing messages are sent. Platform-wide performance is improved through data analysis, and this analysis is always conducted using privacy-friendly methods.
Neobet stores your personal information on secure servers using industry-standard encryption (SSL/TLS). Payment information is held in a separate encrypted layer and used solely for processing authorized transactions. Regular security audits are conducted, and any identified vulnerabilities are addressed promptly. If unusual activity is detected on your account, automated security alerts are triggered and your account may be temporarily suspended if necessary. Staff access to data is strictly controlled, with only authorized personnel able to access specific information.
Your data is retained for as long as your account remains active, and may be kept for a specified period after closure to meet legal requirements. In the event of a data breach, we will notify affected users in a timely manner in accordance with applicable law and take the necessary protective measures. We strongly advise users to use strong passwords and never share their login credentials with anyone.
Neobet does not sell or rent your personal information to third parties for commercial purposes. Only the payment details necessary to process financial transactions are shared with mobile banking service providers, and those third parties operate under their own privacy policies. Information may be disclosed in compliance with applicable law when required by legal obligation, court order, or government authority. Certain technical data may be shared with trusted technology partners for fraud prevention and account security purposes, and such arrangements are always governed by data protection agreements. Data received from sports data providers is one-directional, and your personal information is never shared with those providers.
External technology service providers operating on our platform work under strict confidentiality agreements and may only access data for their designated tasks. In the event of a business merger or acquisition, user data will be transferred with appropriate protections in place, and users will be notified in advance. For any questions about third-party data sharing, please contact our support team.
Every neobet user has certain fundamental rights regarding their personal information, and we fully respect those rights. You can request to view or receive a copy of the data stored in your account at any time. If any of your information is inaccurate, you can submit a correction request to our support team and it will be updated promptly after verification. In certain circumstances, you may also request that your data be deleted, though some information may be retained for a specified period where legal obligations require it. You can opt out of marketing communications at any time, and such requests will be acted on immediately.
You may also request that the processing of your data be restricted in certain circumstances, and we will comply where applicable. Under your right to data portability, you can request an export of your core account information in a standard format. To exercise any of these rights or to learn more, contact us at our support email and we will respond within 30 business days.
Neobet may update this Privacy Policy from time to time, and the date of any changes will be noted at the top of the page. For significant updates, registered users will be notified in advance via their mobile number or email. Continued use of the platform after a policy update will be considered acceptance of the revised terms. We recommend checking this page regularly to stay informed of the latest version. If any part of the policy is unclear or you have questions, don't hesitate to get in touch.
For any privacy-related complaints or requests, email our support team at: support@neobet.ws — we typically respond within 7 business days. For urgent security matters, you can reach us directly via the platform's live chat support. Our data protection team operates in compliance with applicable laws in Bangladesh and treats user privacy as the top priority. neobet is committed to earning and maintaining your trust.
Your information is completely secure at neobet. If you have more questions, visit our FAQ page or register now to get started.